Shipping & Returns

Delivery:

We aim to dispatch all orders within 24/48 hours of us receiving your order and the vast majority are delivered within 48h (this applies to orders placed before 2pm, we cannot be held responsible for any delays caused by 3rd party couriers and therefore cannot offer discounts or compensation for delays in delivery).


Deliveries generally take place between the hours of 8am and 6pm Monday to Friday (we are closed weekends and Bank Holidays and therefore do not deliver on those days, orders where Next Day Delivery has been selected but are placed either after 2pm or on a weekend or Bank Holiday will be dispatched the next working day) a calling card will be left if there is no-one at home to sign for your order.

It is your responsibility to check your delivery on receipt of your order and notify us as soon as possible if there is any missing parts or damage. 


Change of Delivery Address


We are unable to change a delivery address once an order has been placed, if you have an issue entering a different delivery address when placing your order please contact customer service who will be happy to assist.


Failed Deliveries        

      

If a customer misses multiple attempted delivery of their order and the item is returned back to ourselves as undelivered, we are happy to refund or resend the order, however there will be a charge to cover the attempted deliveries, return delivery and admin costs.


Shipping Terms

At the moment we only ship to Mainland UK and free for delivery. 


We do not deliver to the below addresses:


Northern Ireland (BT1 – 48) Eire


Dublin 1-24 & Dublin County & Isle of Man


Isle of Wight


Scottish Highlands: AB30, AB33-36, AB37-38, AB42-45,  AB53-56, DD8 & DD9, IV21-24, IV26-28, IV40, IV52-54, PA40, PH30-41, KW1-14, PA36, AB41, AB46-52, IV1-20, IV25, IV30-37, IV63, PH15-26, PA21-35, PA37-39, FK19-21, PH49-50.


Scottish Offshore: HS1-9, IV41-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3


Returns & Refunds


Our returns policy lasts 14 days, meaning you have 14 days from receiving your goods to contact us if you wish to return the items. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


If the returned item has been USED, DAMAGED or is not in its ORIGINAL PACKAGING we are unable to offer a full refund and there will be a 20% charge of the original purchase price to cover the fact we will no longer be able to resell the item for its full value.


Before returning your item, we suggest that you take photographs of the item and its packaging as a visual record of its condition. In the event of any damage caused in transit having a visual record of the condition of the item before it was sent will speed up the returns process and stop a returned item being refused due to damage.


To complete your return, we require a receipt or proof of purchase.

Please contact customer service email at  cs@toyzz.co.uk before returning your item so that we are aware of the return, failure to do so may result in a delay in processing your refund.


If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.


Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at cs@toyzz.co.uk


Sale Items


Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at  cs@toyzz.co.uk.


To return your product, you should mail your product to: Toyzz, 24 Woolley Street Manchester M8 8WE.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.